Help center
How can we help?
Answers to the questions we hear most. Can't find yours? Reach out any time.
Getting started
Post a listing tied to a real trip — where you're traveling from, where you're going, and your dates. Other travelers browse, message you through the platform, and you agree on price (or nothing, for donations) and how to hand the item over.
Anything a trip leaves behind: leftover local currency, adapters, transit cards, luggage or travel gear, unredeemed tour slots or tickets, spare luggage space, or services like local recommendations. Illegal, counterfeit, or restricted items are never allowed — see our Terms of Service for the full list.
No. Posting a listing on TravelViber is free.
Offers & handoffs
If a seller has marked a listing negotiable, you can send an offer at your own price and the seller can accept, decline, or send a counter-offer back through the same thread.
That's between you and the other person — agree on it in the message thread. Common options are an in-person meetup, a hotel lobby drop, mailing an item with tracking, or a digital handover for services and bookings. See our Safety & Trust page for tips on doing this safely.
Every listing has an expiry date reflecting when the traveler is leaving or the item/booking stops being useful. We'll remind you as it approaches, and it's automatically removed from search once it expires.
Yes — once an exchange is complete, both sides can leave a review from their dashboard. Reviews help other travelers trust who they're dealing with.
Trust, safety & your account
Check their profile for verification badges, past reviews, and response rate. Keep the conversation on-platform — first messages containing outside links are automatically flagged. Full guidance is on our Safety & Trust page.
Every listing, message, and review has a report action right where you see it — it goes straight to our moderation team. If it's urgent or you'd rather talk to us directly, use our Contact Us page.
You can request account deletion from your profile settings. We'll walk you through what happens to your listings and messages before you confirm.